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Our 5 Tick 'Splash-Proof' Guarantee
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7 Day Technical Support...
At eSplash we know that you may need help installing your new equipment or spare part on the weekend. That is why we are open 7 days a week. No other on-line pool shop gives you this much support!
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Triple Guard Warranty...
WARNING: Your local pool shop is not obligated to help you with a warranty issue so we give you the "Triple Guard Warranty" exclusive to eSplash.
All product warranties are Australia wide!
1...Email Warranty: If the warranty relates to a physical problem, eSplash simply requires a photo of the problem and can then process your warranty claim quickly.
2...Return Warranty: If the warranty relates to an electrical problem, you can return the product to us for repair using our FREE Reply Paid freight service (Australia Only). Call us for instructions.
3...Call-Out Warranty: If it is not possible to return the product to us we will organise a service person to come to you and repair the product (Australia Only).
(Subject to feasibility and managers discretion). Call us for instructions.
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No Hidden Freight Costs...
Orders over AU$350 (inc.GST) are freighted to you FREE if you are located in a "Free Freight Zone". If there is a freight cost involved then our automatic "Splash-Shipper" lets you know exactly what your freight will cost. PLUS... all freight is insured and "Real Time Freight Tracking" is used where possible to ensure the safety of your goods.
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The Biggest Online Range...
You have access to the largest online range in Australia with over 21,000 pool & spa products available at your finger tips!
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We Will Beat Any Price...
If you happen to find a cheaper advertised price on the Australian internet, we will beat it! PLUS... we offer a 30 day money back guarantee!
Best Price Guarantee:
If you find a cheaper internet advertised price (including freight) on the exact same complete product, we will not only match it but beat it... Guaranteed! Some conditions apply...
- The product must be displayed on our web site with a displayed price.
- The product must be a "whole product" and not a spare part.
- The competition web site must be from an Australian company displaying its ACN/ABN.
- The price must be a legitimate price that is not zero or below our cost.
- No auction web sites such as "eBay" are accepted.
- No market web sites such as "on-line Shopping Cart" are accepted.
To claim your discounted price simply process your order through our shopping cart and enter the competitions product price web page address into the "Special Instructions" section and we will refund the difference. It is that simple!
30 Day Money Back Guarantee:
If you are not totally satisfied with your purchase, simply return the goods to our premise within 30 days and we will refund you the cost of the goods - guaranteed.
All guarantees are subject to our standard terms and conditions. |