• Order Cancellations
• Guarantees & Warranties
• Product Pricing
• Product Availability
• Payment Methods 

If goods have been dispatched from eSplash or one of our suppliers then you agree to also pay a restocking fee of 15% plus any freight charges incurred. 

If goods have been dispatched from eSplash or one of our suppliers then you agree to also pay a restocking fee of 15% plus any freight charges incurred.

Access to and use of the eSplash Web site and the products and services available through this Web Site are subject to the following terms of use. The words 'we', 'us' and 'eSplash' mean eSplash Pty Ltd ABN 62 003 767 861 of P.O. Box 5281, Brendale BC, QLD Australia 4500 and the words 'you' and 'your' refer to users of this Web Site. Guarantees and Warranties: There are a number of voluntary warranties and guarantees that apply to products you purchase through this Web Site. In particular this includes our 30-day satisfaction guarantee. All warranties exclude defects caused by damage or misuse after receipt. 30 Day Satisfaction Guarantee Any time you purchase a product through this eSplash.com.au Website, you have the right to use it for a reasonable time (30 days) to determine whether it is satisfactory and whether you want to keep it. During this time we require that you phone us to see if we can determine why the item is not satisfactory and to fix the problem. If we are unable to fix the problem and you decide that it is not satisfactory, you may return your purchase, or the unused portion, to us. You will be offered a choice of replacement without charge (excluding freight & handling charges), credit towards the purchase of another product (excluding freight & handling charges) or a refund of your purchase price (excluding freight & handling charges). A 15% restocking fee may apply for products purchased in error. Exclusions This guarantee does not apply to Vendor Direct goods. See our Merchant Partner Sites or through other linked sites; Vendor Direct products; products that have been damaged or misused after receipt; products that have been made and delivered to customer order; or to any Services. Our Full One Year Warranty We warrant new mechanical devices and appliances for a period of one year from the date of original purchase or receipt as a gift. If any mechanical device or appliance you purchase through this Web Site should become defective during that one year period, we will, at our discretion, repair, replace or issue a refund for the defective product. Additional Warranties In addition to our 30 Day Satisfaction Guarantee and full one year warranty, some products sold through this eSplash Web Site may also be covered by specific written warranties including the following: Vendor Direct Product Warranties You should refer to the warranties associated with the specific vendor. Statutory or Implied Warranties Our 30 Day Satisfaction Guarantee and full one year warranty and the additional warranties referred to above provide additional rights to those statutory or implied warranties available under federal and state trade practices and consumer protection legislation. Product Pricing Our prices are competitive with major national retailers on identical products. Our Retail Prices are based on Brisbane prices. OUR PRICE GUARANTEE See "Our Guarantees". Product Availability We sometimes experience greater demand for an item than expected from our suppliers that may delay the shipment of goods. In this event you will be advised via email or phone to discuss your options. Payment Methods No goods are shipped until full payment is made and confirmed. WE DO NOT ACCEPT CHEQUES OR HOLD CLIENT ACCOUNTS to kep costs down. NOTE: You are responsible for payment of all applicable state and federal taxes, import duties or import taxs that may be applicable. Credit Card: VISA, Switch, SOLO, Mastercard, Maestro, Laser & JCB. Bank Transfer:  eSplash does accept bank transfers via the internet or if you prefer you can go to your bank to organise a transfer.  Contact us for our bank details.