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We take your privacy very seriously. All information gathered is for INTERNAL USE ONLY.
In this Privacy Statement: 'Our', 'Us' and 'We' refers to eSplash Pty Ltd, ABN 62 003 767 861.
'Personal Information' means any information that can identify an individual.
'Related Company' has the same meaning as Section 50 of the Corporations Act 2001 (Cth) and includes various subsidiary companies.
'Sensitive Information' is information that concerns particular topics including information about health, racial or ethnic origin, political, philosophical or religious views or affiliations; sexual preferences or practices; membership of a professional or trade association or trade union or criminal record.
'You' refers to our customers and prospective customers. It also generally refers to users of our Web Sites.
Our Commitment:We recognise that your privacy is very important to you. We are committed to protecting the privacy of your Personal Information in accordance with the Federal Government's Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000.
The Privacy Act details National Privacy Principles that set minimum standards for how private sector organisations should collect, use, disclose, keep secure and provide access to Personal Information.
We are committed to complying with the National Privacy Principles.
Currency and Status of Our Privacy Statement:Our privacy policy is detailed below. It is current on and from 2 January 2009. We suggest that you read it thoroughly.
This policy may change from time to time and all changes will be posted on this Web Site.
Whenever you use our Web Sites you should read our Privacy Policy in conjunction with the Terms of Use of the relevant Web Site.
Collection of Personal Information:We collect Personal Information only to aid in helping your purchasing decisions and the promotion of products related to our business.
The types of Personal Information that we may collect from you and how we use it will depend on the products, services and facilities you use and how you use them.
BY USING OUR SERVICES AND FACILITIES YOU CONSENT TO OUR COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS DETAILED IN THIS PRIVACY STATEMENT.
How We Collect Personal Information:We collect Personal Information from you in various ways and at several different points. We may collect your Personal Information on one of our Web Sites, by telephone, facsimile, when you complete and submit any application forms or enter a competition or voluntarily participate in a survey.
Wherever possible we collect Personal Information directly from you. There may, however, be occasions where we collect your Personal Information from someone else. For example, where you make an application in joint names or where it is provided to us by a third party with your consent.
If you provide Personal Information to us about another person, we rely on you to have made, or make them aware that you will, or may provide their information to us and the kinds of third parties we may provide it to, the relevant purposes we and the third parties will use it for and how they can access it. If you have not done, or will not do these things, you must tell us before you provide the relevant Personal Information.
We do not use cookies to collect information about how our Web Sites are used
Other Information Collected:In addition to the registration process we may ask you for Personal Information at other times including, without limitation, when you enter any promotional competitions or when you make a purchase. Furthermore, if you contact us for any reason, we may keep a record of that communication. Finally, if you participate in any voluntary surveys, we may keep a record of the information provided by you.
Clients
Unless you choose to store your credit card details with us on our secure back-end computer system you will need to enter your credit card details each time you wish to make a purchase through this Web Site. If you do not have, nor wish to use, a credit card, we also accept bank transfer and other methods upon request.
Why We Collect and How We Use Personal Information:We generally collect Personal Information to provide the various products and services that we offer. More specifically, we collect and use Personal Information in order to process orders, calculate and process payments and refunds, confirm identification and protect Personal Information from unauthorised access, and to satisfy legal requirements.
If we do not collect your Personal Information, or if you provide us with inaccurate or incomplete information, we may not be able to provide you with the product or service that you wish or fulfil the other purposes we collect Personal Information, as detailed above.
Your Personal Information may be used by us and our Related Companies [owned by eSplash Pty Ltd] for a number of additional purposes including, without limitation to; research, statistical analysis and marketing.
Direct Marketing:From time to time we, and our Related Companies [owned by eSplash Pty Ltd], may use your Personal Information to provide you with Direct Marketing information about the products and services that we offer. If you do not wish to receive this information, please let us know by contacting us. You will be reminded of your option to opt out of receiving Direct Marketing materials each time you receive Direct Marketing communications from us.
Please understand that in some cases, implementing your request may take a reasonable period of time.
Please Note
You can change your mind about receiving Direct Marketing information by contacting us as above.
Sharing Your Personal Information with Third Parties:NOTE - WE NEVER SELL, RENT OR TRADE YOUR PERSONAL INFORMATION.
All Users
We may share your Personal Information with Related Companies [owned by eSplash Pty Ltd].
We will not share your Personal Information with any unrelated party except under the following circumstances:
- Where a product or service you wish to acquire is provided or supplied by or through a third party;
- Where a third party, such as a mailing house, carries out activities on our behalf;
- If disclosure is otherwise required in order to provide you with a particular product or service;
- In order to ensure our ability to continue providing products and services;
- If disclosure is required for the purposes of conducting business analysis in order to improve our products and services;
- If disclosure is required by law;
- Where you have provided your consent which may be given expressly or may reasonably be implied by your conduct.
Related and unrelated third parties to whom your Personal Information is disclosed are required to keep the information confidential and only use it for the same purposes we are permitted to use it.
Quality of Your Personal Information:We aim to ensure that your Personal Information is accurate, complete and up to date.
During the course of your relationship with us we will ask you to inform us of any changes to your Personal Information. You may, however, update your Personal Information or advise us that the information we have is not accurate.
General Security of Your Personal Information:We are committed to keeping your Personal Information secure and will use all reasonable precautions to protect it from loss, misuse or unauthorised alteration, including:
- Securing external and internal premises;
- Restricting access to your Personal Information to employees or those who perform services on our behalf who are authorised to handle your Personal Information and on a 'need to know' basis;
- Entering into confidentiality agreements with relevant employees and third parties;
- Appropriate training of staff;
- Retaining your Personal Information for no longer than it is reasonably required;
- Taking reasonable steps to destroy or de-identify Personal Information that is no longer required.
Internet Security:We understand that when shopping on the Internet security is of paramount importance to you. We guarantee that all reasonable precautions to protect your transactions have been taken so that you can have as safe and secure a shopping experience as can be reasonably provided.
When you place orders on esplash.com.au or esplash.com, your transactions are encrypted using Secure Sockets Layer (SSL) encryption technology, the industry standard in e-commerce transaction security. Encryption scrambles the information transmitted across the Internet, including your credit card number, name and address. SSL also verifies the identity of the server and confirms that the original message arrives safely at its destination.
You can also be assured that your details in our firewall protected computers and that Personal Information such as Credit Card numbers which you may choose to store, are stored in our firewall protected computer system and not anywhere on the Web Site.
When you enter the secure areas of this Web Site you will see a padlock symbol in the right hand corner of your screen. This indicates that the screen is in secure mode and any details you provide on this screen will be encrypted for your security.
Access to and Correction of Your Personal Information:You may generally access the information we hold about you and request corrections. This right, is however, subject to the exceptions detailed in the National Privacy Principles. For example, we may refuse access where:
- The information may have an unreasonable impact on the privacy of others;
- The request is frivolous or vexatious;
- The information relates to existing or anticipated legal proceedings;
- The information would reveal our intentions in relation to negotiations in such as way as to prejudice those negotiations.
You can correct, amend or update your Personal Information by using the "Authentication" area of the web site or call us.
For complex or more detailed requests for access to your Personal Information, for example, access to information that is archived, we may require you to place your request in writing and charge you a fee for our reasonable costs of retrieving and supplying the information to you.
In all cases you will be asked to verify who you are before your Personal Information is provided.
All requests for Personal Information will be handled in a reasonable time.
Web Links:The Web Site contains a number of links to the sites of Merchant Suppliers and other third parties which provide additional information, materials, shopping and various goods and services for your convenience and benefit.
All third party Web Sites are owned and operated independently. We have no responsibility or liability for the privacy policies or practices of these independent sites.
Questions, Suggestions and Complaints:If you have any questions, suggestions or complaints concerning our Privacy Statement you can contact us via email or telephone. We will respond to your question, suggestion or complaint as soon as possible.
You can obtain information on privacy issues in Australia by visiting the Federal Privacy Commissioners Web Site located at www.privacy.gov.au or by calling 1300 363 992
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