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About Us
eSplash Trust ATF eSplash Pty Ltd
PO Box 5281, Brendale BC, Queensland 4500 Australia
ABN: 62 003 767 861, ACN: 111 229 700
Phone: +61 (0)7 3205 9488
Fax: +61 (0)7 3319 7368
Open 7 Days: Monday to Saturday (9am to 5pm), Sunday (9am to 12pm) AEST
"Our mission is to provide the pool & spa owner with a competitive price, the biggest range, and the best service on the internet!"
Why Register With Us?
eSplash is using the latest in "Live Shopping" technology so that we can give you a more personal and secure shopping experience. By logging in we can offer you more features such as...
- Express lane shopping.
- Less typing on Contact Us pages.
- Access to YOUR information:
- eQuotes, Orders, Order Status, Invoices and much more.
Our Services...
Over 30 years of industry experience:
Getting the wrong advice can cost you dearly, that is why...
~ We only employ experienced staff to help you get the correct equipment or parts.
Verified Live Quote Processing:
You don't just want a fast email response... you also want the correct advice.
~ All quotes are verified by a professional.
~ "Pool Profile" ensures we know your pool.
~ "1 Click" quote activation for ordering.
Intelligent Express Checkout:
Our intelligent web site securely remembers you for a more user friendly experience.
~ System remembers your invoice details.
~ System remembers your delivery details.
~ System remembers your pool details.
NOTE: All information is kept private and confidential.
Verified Product Order Approval:
You don't just want to buy any product, you want the correct one. We actually care!
~ All orders are verified and approved by a professional.
~ Order status is emailed when approved.
Live Order Processing:
You are kept informed of your order progress via email (and Customer Tools) when...
~ Order is placed.
~ Order is approved.
~ Order payment is processed.
~ Order items are on backorder.
~ Order is delayed.
~ Order is dispatched.
~ Order has a problem.
Online Customer Tools:
You have access to "Your" information...
~ Your personal details & contact.
~ Your ship method & delivery details.
~ Your payment options.
~ Your "Pool Profile".
~ Your order details.
~ Your quote details.
Online Freight Tracking:
You should know where your goods are so we offer online tracking where ever possible.
When goods are dispatched we email...
~ Tracking numbers.
~ Expected delivery schedule.
Live "Trouble Shooter":
Our "Trouble Shooter" case management system allows us to help solve your problems quickly and efficiently.
~ You can lodge a Case online, 24/7.
~ Your case is flagged to available staff.
~ A knowledge base solution is offered or it is referred to a professional.
Testimonial Lodgement:
Your feedback is very important to us because we want to know how we are doing and what we can improve on.
~ Easy online testimonial submission.
Bi-Monthly eNewsletter:
Be informed on pool and spa information.
~ Pool industry news.
~ Pool & spa maintenance tips.
~ Product Specials.
~ Helpful web site links.
Our trade account services...
As well as our standard services listed above, we also offer these specific trade services to the swimming pool industry.
Automatic Volume Discounts:
We understand you want to know the price of a product quickly. That is why we have your volume discounts applied automatically through our web site.
~ Automatic discounts when shopping online.
~ Always know your product costs.
Automatic Freight Discounts:
You want to know what the freight charges will be for a particular order.
~ Automatic freight discounts based on total order weight.
~ Always know your freight costs upfront.
Australia Wide & International Delivery:
It does not matter whether you are a big company or a one man business, we can deliver what you need where ever you are in the world!
~ Domestic & international.
~ Courier and post.
Why not request an account now!
Simply fax us a "Trade Account Request" form with your details and we will contact you to discuss your requirements.
If you wish to proceed your account will be activated within 1 working day and you can then order online or via fax and have those products or parts FAST!
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